97game is committed to protecting the privacy and personal data of every player on the platform. This Privacy Policy sets out in full how we collect, process, store, share, and secure your information in connection with your use of 97game.ws.
Six core commitments 97game makes to every Pakistani player regarding the handling of their personal data.
All personal data stored by 97game — including your CNIC details, mobile number, and payment method information — is held in encrypted form using industry-standard encryption protocols. Stored data is accessible only to authorised 97game personnel with a legitimate operational need.
97game does not sell, rent, or trade your personal data to unrelated third parties for marketing or commercial purposes. Your data is used solely to operate your account, process transactions, verify your identity, and comply with applicable legal and compliance obligations.
As a 97game player, you have the right to access, correct, and request the deletion of your personal data, subject to our legal retention obligations. You may also object to certain types of processing and request data portability. Contact support to exercise any of these rights.
97game processes JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank transactions through certified payment processing partners. Payment method details are never stored in plain text on 97game servers. Tokenisation is used wherever supported by the payment provider's API.
97game retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. Account data is typically retained for a minimum of five years following account closure in line with standard gaming compliance requirements.
97game will notify you of any material change to this Privacy Policy at least seven days before the change takes effect, via your registered Pakistani mobile number or email address. You will always be able to find the current version of this policy at 97game.ws/privacy-policy.
97game ("we," "us," "our") operates the online gaming platform accessible at 97game.ws, which provides cricket betting, live dealer casino games, slot games, and related services to players in Pakistan. This Privacy Policy explains how 97game collects, uses, stores, protects, and shares personal data obtained from players, account registrants, and visitors to the 97game platform.
This Privacy Policy applies to:
By registering an account, accessing the 97game platform, or submitting personal data to 97game in any form, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
For the purposes of applicable data protection principles, 97game is the data controller responsible for the personal data collected through the 97game platform. As data controller, 97game determines the purposes and means of processing player personal data.
All data protection queries, subject access requests, and privacy-related complaints should be directed to the 97game data protection contact at [email protected]. Please include "Privacy Query" in the subject line of your communication so that it can be directed to the appropriate team member promptly.
97game is committed to handling data protection queries professionally and within the timeframes required under applicable internationally recognised data protection standards — ordinarily within 30 days of receipt of a written request, with an extension of up to a further 60 days available for complex or multiple requests where the Player is notified of the extension.
97game collects the following categories of personal data from players and platform visitors, depending on the nature of their interaction with the platform:
97game collects personal data through the following channels and mechanisms:
The majority of personal data 97game holds is provided directly by you when you: register an account; complete KYC verification; make a deposit or request a withdrawal; contact customer support; participate in a promotion; or update your account profile settings.
When you access the 97game platform, certain technical data is collected automatically. This includes your IP address, device identifiers, browser type, and session activity data. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 7.
97game may receive personal data about you from the following categories of third-party service providers where this is necessary to operate the platform:
97game processes personal data on the following legal bases, depending on the purpose of the processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract (the Player Agreement) |
| Processing deposits and withdrawals in PKR | Performance of a contract |
| KYC identity verification | Legal obligation / Legitimate interests (anti-money laundering compliance) |
| Responsible gaming monitoring and tool provision | Legal obligation / Legitimate interests (player protection) |
| Fraud detection and prevention | Legitimate interests (protecting platform integrity) |
| Customer support communications | Performance of a contract / Legitimate interests |
| Sending marketing communications | Consent (where obtained) / Legitimate interests for existing players |
| Platform analytics and improvement | Legitimate interests (improving user experience) |
| Compliance with legal and regulatory obligations | Legal obligation |
97game uses the personal data it collects for the following specific purposes:
97game will not use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or establishing an alternative lawful basis for the new processing activity.
Cookies are small text files placed on your device by the 97game platform when you visit the site. They allow the platform to recognise your device across sessions, remember your preferences, and collect technical data about how you use the platform.
You may manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. However, disabling strictly necessary cookies will prevent you from logging in to your 97game account and using the platform's core features. Instructions for managing cookies in common browsers are available in each browser's Help documentation.
97game does not use third-party advertising cookies or cross-site tracking cookies for the purpose of serving targeted advertisements on external websites.
97game does not sell, rent, or trade your personal data to third parties. Personal data is shared only in the following limited circumstances and with the following categories of recipients:
The 97game platform is operated under internationally recognised gaming standards, and certain service providers used by 97game may be located in jurisdictions outside Pakistan. Where personal data is transferred outside Pakistan to a third-party service provider, 97game takes steps to ensure that the transfer is made under appropriate safeguards, including the use of contractual data processing agreements that impose data protection obligations equivalent to those applied within the 97game platform.
97game will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual or technical safeguards to protect your data during and after the transfer.
If you have questions about the international transfer of your personal data or wish to obtain a copy of the safeguards in place for a specific transfer, please contact [email protected].
97game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While 97game takes all reasonable precautions to secure your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and device. If you believe your account has been compromised, please contact 97game support immediately at [email protected].
97game retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable legal, regulatory, and compliance obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Gaming compliance obligation |
| KYC identity documents | Duration of account + 5 years post-closure | Anti-money laundering obligation |
| Financial transaction records | Duration of account + 5 years post-closure | Financial record-keeping obligation |
| Gaming activity and bet history | Duration of account + 3 years post-closure | Dispute resolution / Legitimate interests |
| Support communications | 3 years from date of communication | Legitimate interests (complaint resolution) |
| Self-exclusion records | Permanent (or as required by applicable standards) | Responsible gaming / Legal obligation |
| Marketing preferences | Duration of account + 1 year post-closure | Consent record-keeping |
| Technical / session logs | 12 months | Security and fraud prevention |
Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents its reconstruction. Where anonymisation is used, the resulting data is no longer personal data and may be retained indefinitely for analytical purposes.
As a player whose personal data is processed by 97game, you have the following rights in relation to your personal data, subject to applicable legal limitations and exemptions:
To exercise any of the above rights, please contact 97game at [email protected] with the subject line "Data Subject Request." 97game will respond within 30 days, with an extension available for complex requests. We may need to verify your identity before processing any request.
If 97game discovers or is notified that personal data has been collected from a person under the age of 21, the associated account will be closed immediately, all data will be deleted (subject to any legal retention obligations), and any net deposits will be returned in accordance with the applicable procedures described in the 97game Terms & Conditions.
If you believe that a minor has registered an account on 97game or that personal data of a minor is being held by 97game, please contact us immediately at [email protected]. 97game takes reports of this nature with the utmost seriousness and will act promptly upon any credible report.
97game may send you marketing communications about promotions, bonuses, new game launches, and platform updates via SMS to your registered Pakistani mobile number or via email where provided. Marketing communications are sent on the following basis:
You may opt out of marketing communications at any time by: updating your communication preferences in the My Account section of the 97game platform; replying "STOP" to any SMS marketing communication from 97game; or contacting 97game support at [email protected] with the subject line "Marketing Opt-Out."
Opting out of marketing communications does not affect your receipt of transactional communications related to your account, such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts. These operational communications are necessary for the administration of your account and cannot be disabled while your account remains active.
The 97game platform may contain references to or integrations with third-party service providers such as payment processors and game studios. This Privacy Policy applies solely to the 97game platform and the personal data processed by 97game. It does not apply to any third-party websites, applications, or services that may be accessible in connection with your use of 97game.
97game is not responsible for the privacy practices or content of any third-party service. Players are encouraged to review the privacy policies of any third-party services they interact with in connection with their 97game account, including JazzCash, EasyPaisa, and their banking providers.
97game reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, platform features, or data processing practices. Material changes will be communicated to registered players at least seven days before they take effect via the registered Pakistani mobile number or email address on the account.
The current version of this Privacy Policy, including its effective date, will always be available at 97game.ws/privacy-policy. It is your responsibility to review this Policy periodically. Your continued use of the 97game platform following notification of any change constitutes your acknowledgement of the updated Privacy Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a complaint about how 97game has handled your personal data, please contact us using the details below:
Now that you know how 97game protects your privacy, create your account and enjoy cricket betting, slots, and live casino in PKR with full peace of mind.
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